Frequently Asked Questions
Q: How long does it take to ship out my order?
A: The majority of our items ship out within one (1) business day. Once your order is ready, it will be shipped out based on the method you selected. Please note that delivery time excludes processing time.
Q: Can I change my shipping address after I place an order?
A: No. For security reasons, you will be unable to change the shipping address once you place your order. If you would like to change your address, we suggest that you request to cancel your order with Customer Service before it gets shipped and then place a new order.
Q: How do I obtain my tracking number?
A: Your package tracking number will be e-mailed to you once your order is shipped. You can also retrieve your tracking numbers by logging onto the website under the "My Account" tab at the top of the page. Once you have logged on, you will be able to update your account information, view past orders, and track orders that have shipped.
Q: Do you offer a return policy?
A: Yes, we offer a 30-day return/exchange policy for most items. Please refer to our Return Policy
Q: Do you engrave?
A: We do not.
Q: What are my shipping options?
A: We currently use the following shipping methods: USPS and FedEx. For more information, please visit our Shipping Information page here.
Q: Do you ship internationally?
A: We ship internationally to Canada, Puerto Rico, U.S. Virgin Islands, and the United Kingdom, if these orders were paid with PayPal.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, and American Express credit cards using our secured payment system, and PayPal. All forms of payment must be in US currency. Cashier's checks, money orders, and wire transfers must be drawn out of a US bank and cleared before we can ship your order.
Q: Why are you not accepting my credit card / debit card?
•You may have a Fraudulent Protective service enabled on your credit / debit card, and as mentioned above, credit card companies receive a large number of fraudulent jewelry orders. Because you are purchasing a jewelry item, that service may block your order for your protection.
What you can do: Check to see if you have this service. You may or may not be aware that you have this service activated in your account. Then contact your credit or debit card company to allow you to make this purchase.If you are still in need of help with this issue, please contact our Customer Service department for further assistance.
Q: Does Radiant Designer Jewels charge sales tax on purchases?
A: For orders shipping within New York, we do charge sales tax. Currently, the rate is 8%. There is no sales tax for orders shipped outside of New York. Canada, Puerto Rico, and other international orders are subject to customs fees.
Q: How do I find out my ring size?
A: We strongly recommend going to a jeweler in your area to obtain your ring size. Please keep in mind that ring widths (the wider the ring, the tighter the fit) and fits (comfort fit vs. standard fit) will make a difference in sizing. We suggest to first find a style you like on our site, review the item information, and try the rings on. If you are not able to follow these suggestions, keep in mind that we do have a 30-day return policy.
Q: Do you make or design custom jewelry?
A: We do not make or design custom jewelry. However, we have access to almost every style of jewelry available. Please contact our Customer Service department with a description of what you are looking for. We will try our best to accommodate your needs.
Q: How can you offer quality jewelry at low prices?
A: Most of our fine gold jewelry is imported directly from the largest manufacturers around the world into our warehouse. Without the cost of multiple storefronts, inventory, and sales people, we can pass on our savings onto you, the valued customer.
Q: Is your gold jewelry real?
A: All of our stated 14K-18K gold and .950 Platinum jewelry is made with genuine gold and platinum manufactured to strict quality standards. We clearly state the type of gold in each product page. Non-plated gold jewelry will have a hallmark to indicate the type of gold (10K, 14K, 18K) and authenticity. The origins of our gold items include the US, Italy, Korea, and other sources of quality gold. We do not sell ANY gold-plated/overlayed/filled items unless specifically stated in the product page.
Q: What are your business hours?
A: We have friendly Customer Service Representatives available on weekdays, 10:00am - 6:00pm, EST. E-mail us any time or during those hours. Local customers would still need to place an order and select a shipping method for order processing.
Q: Do the photos represent the products' actual sizes?
Q: Are the listed product weights and dimensions exact?
A: We list approximate weights and dimensions, and they are accurate +/- 10%.